Refund policy
30-Day Quality Guarantee
If your Postera Align posture corrector has a manufacturing defect or fails under normal use within 30 days of delivery, we will provide one free replacement per order or a refund (at our discretion). If a replacement isn’t available, we will offer a refund.
Delivery Guarantee
If your order is lost in transit or arrives damaged, contact us and we will reship the item or issue a refund after basic carrier verification.
How to Start a Claim
Email posterateam@gmail.com with:
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Your order number
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A photo or video showing the issue
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A short description of what happened
Most claims are reviewed within 1–2 business days.
What’s Covered
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Defective stitching or seams
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Material defects present on arrival or developing under normal use within 30 days
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Shipping damage (photo required)
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Lost-in-transit shipments (carrier verification required)
What’s Not Covered
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Damage caused by misuse, improper adjustment, or modifications
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Accidents or improper handling
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Normal wear and tear
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Issues caused by an incorrect shipping address entered at checkout
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Damage from using the product outside its intended purpose
Resolution Options
Depending on the situation, we may offer a replacement (limit: one replacement per order for eligible claims), a refund, or in some cases a partial refund or store credit.
Notes on Delivery Issues
Damaged claims require photos of the product and packaging. Lost claims may require a short waiting period if tracking is delayed, or carrier confirmation if the shipment is marked delivered.